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Policies

Thank you for visiting Lotus Arts de Vivre. We want you to know that your privacy is important to us. Our customers are at the heart of everything we do, and we strive to ensure your experience with Lotus Arts de Vivre is one that you will want to repeat and share with your friends. Part of our commitment to you is to respect and protect the privacy of the personal information you provide to us.

Use of Your Personal Information

We may use the information we collect about you to:

  • Facilitate your purchases and provide the services you request,
  • Confirm and track your order,
  • Respond to your inquiries and requests,
  • Compare and review your personal information for errors, omissions and accuracy,
  • Prevent and detect fraud or abuse,
  • Identify your product and service preferences,
  • Understand our customer demographics, preferences, interests, and behavior, and
  • Contact you (via email, postal mail, or telephone) regarding products and services (of Lotus Arts de Vivre) that we believe may be of interest to you.

Payment Policy

We accept all major VISA & MASTERCARD Credit cards issued by Thai and International banks.

Thailand residents can use debit cards or direct debit option under Krungsri Bank’s payment Gateway.

All orders will be processed after receiving the complete payment of the purchased items and the shipping charge.

Shipping Policies

Lotus Arts de Vivre orders are shipped with the reliability professional global shippers.

Your order will be shipped to you fully insured.

We urge all customers to inspect your package for damage or tampering before receiving or signing for receipt. Incase any damages are found, please report to shop@lotusartsdevivre.com in less than 7 days, so we can facilitate the process of claiming insurance.

If you are a buyer from ASEAN countries, there are some products that qualify under “Free Trade Agreement (FTA)” between Thailand and your destination country. In case you purchased and item and have already paid the estimated expenses for shipping which includes (import duties), then based on FTA regulations and shipping procedures, we will refund any import duties that we collected in advance from you. Our team from shop@lotusartsdevivre.com will be in touch with you for offline discussions.

Customs, Duties & Taxes

Various countries have different destination customs fees, import duties, taxes, and other charges to your international order where applicable. These charges in our e-commerce platform are collected based on general estimates.

When Will Your Order Be Shipped?

Your order will be shipped within 7-10 working days of the order confirmation. If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day. If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.

For items not in stock, lead time for production and delivery is 60-90 days and we will keep you closely informed.

Please note, for special materials such as Cinnabar Lacquer, Japanese Lacquer etc, the production process takes up to 10 months.

Delivery Details

Your order will be insured & shipped using professional shippers for International deliveries.

Deliveries within Thailand will done using TNT express

Our Return Process

Once your returned item is received and accepted, your refund or new item will be processed within 14-21 working days to your credit card (less the credit card charges) and to your bank account incase of a wire transfer.
Our Quality Assurance department will review the returned item. Any items that show signs of wear or have been altered, resized, or damaged cannot be accepted for return. Our team will then get in touch with you (email) on the next best solution.

How To Prepare A Return

To return an item to Lotus Arts de Vivre, follow our three step process:

  1. Return Export Invoice Our Team (shop@lotusartsdevivre.com) will email you a return export Invoice, using this invoice the item should be returned via courier on Lotus Arts de Vivre account which will be provided to you with the Invoice.
  2. Package Your Return. Include all original packaging and collateral material. For security reasons, do not write Lotus Arts de Vivre anywhere on the outside of the box.
  3. Airway Bill. Scan and email the Airway bill to us at shop@lotusartsdevivre.com so we can insure the package form our end.
  4. If you have any questions about our return procedure, please contact us at shop@lotusartsdevivre.com.